top of page
Frequently asked questions
- 01You can shop online and place your order right here on the site. If you’re local, we can also arrange porch pickup. If you’re not nearby, we ship to the states listed in our shipping info. Either way, it’s easy to treat your pup.
- 02Yes! You can catch seasonal promos and special offers by joining our Pup Pals Club newsletter and following us online. We also offer 10% off for Active Military, Veterans, Law Enforcement, and Firefighters. Thanks for serving our communities ❤️ Offers can change, so check back often for the latest deals.
- 03If your dog has specific allergies, please inform us when placing your order. We offer customizable options and can tailor our barkcuterie boards to exclude any allergens or include alternative ingredients that suit your dog’s dietary needs. Your dog's health and happiness are our top priorities, and we are committed to providing safe and delicious treats for every furry friend.
- 04Yes! Barkcuterie by Brynna ships nationwide throughout the contiguous United States.We currently ship to all 48 contiguous states. At this time, we do not ship to Alaska, Hawaii, or U.S. territories.Custom Pawty BoardsOur custom dog birthday treats and personalized Pawty Boards are handmade to order. We recommend placing your order 3–4 weeks before your celebration to allow sufficient time for design, preparation, and shipping.Need your treats sooner? Orders needed in less than two weeks are considered rush orders and are subject to availability. Please contact us before ordering to confirm whether we can accommodate your timeline. An additional rush fee may apply.Hand-Painted Mini Pet PortraitsOur original mini pet portraits are individually painted by hand. Please allow 30 business days for completion before shipment.Shipping & DeliveryShipping times vary depending on your location. We recommend ordering well in advance of birthdays, gotcha days, and other special occasions.Have questions about shipping or need help planning an order? Email us at brynna@barkcuteriebybrynna.com. We're happy to help!
- 05You’ll find handmade, all-natural treats made with human-grade ingredients. We make cute, tasty snacks for everyday rewards and special celebrations. Every treat is crafted with care so you can spoil your pup with something fun and delicious.
- 06Our treats usually stay fresh for 2–4 months, depending on humidity. We dehydrate them to help keep that crunchy texture. Each order includes a desiccant packet, so keep it out of paw reach. For the best results, store your treats in the pantry and skip the fridge.
- 07We do! Our La Dolce Vita Collection is our seasonal dog subscription box. It features handmade treats, enrichment toys, and curated pairings with an Italian-inspired twist. Check the collection page for current availability.
- 08We keep it simple and pup-friendly. Our treats are made with all-natural, human-grade ingredients, and we skip the weird stuff. Just fancy goodies made to spoil your pup.
- 09Our treats are made to order, so timing can vary a bit based on what you buy and how custom it is. We’ll share the current turnaround time at checkout or when we confirm your order. If you need it by a certain date, reach out before you order.
- 10Absolutely. We love making your pup’s big moments feel extra special. Share the occasion, colors, theme, or any must-haves, and we’ll do our best to create a board that fits the celebration.
- 11Yes, you can ship a board straight to your lucky recipient. Just make sure the shipping address is correct and add any gift note or special instructions at checkout if that option is available.
- 12Sometimes, yes. If your event is coming up fast, reach out as soon as you can and we’ll let you know what’s possible based on our schedule.
- 13Yes! Our Barkcuterie Bar is made for parties, festivals, and special events. Send in an inquiry through our intake form, and we’ll chat about pricing, availability, and the setup that fits your event best.
- 14Our Barkcuterie Bar is a hosted, interactive setup with curated treat stations and beautifully arranged dog-friendly goodies. It’s made to bring a fun, fancy touch to parties, festivals, and special events. Event details are customized through our intake process.
- 15The sooner, the better. Dates can fill up quickly, especially for weekends and event season, so we recommend sending your inquiry early to lock in your spot.
- 16We’re based in Galt, California and primarily serve Northern California. If your event is outside that area, send us a request anyway. We’ll see if we can make it work.
- 17We accept major credit cards, PayPal, Apple Pay, and Google Pay. Pick the option that works best for you at checkout, and you’re good to go.
- 18Keep your treats in a cool, dry place and store them sealed when not in use. That helps keep them fresh and ready for snack time. If you ever have a specific board or treat question, we’re happy to help. Do not refrigerate.
- 19If local pickup or delivery is available for your order, you’ll see the option during checkout or in your event booking details. If you’re nearby and not sure which option fits best, reach out and we’ll help you figure it out.
- 20Absolutely. We love making each board feel personal. Tell us your pup’s name, your color vibe, or the theme you want, and we’ll do our best to bring it to life.
- 21Just send us a clear photo of your pet and a few notes about the look you want. We’ll review the details, confirm the timeline, and get your custom portrait started.
Barkcuterie By Brynna is committed to providing our clients with exceptional customer service. We have laid out a list of questions that are commonly asked by our clients. However, if there is something that we have missed please feel free to reach out. We would be more than happy to address any of your needs and help you find clarity.
bottom of page
