Privacy Policy

Last Updated: October 13, 2026

At Barkcuterie by Brynna, we value your privacy almost as much as we love your dog. We are committed to protecting your personal information and being transparent about how it is collected, used, and shared when you visit our website or purchase our products.

What Information Do We Collect?

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order history, customization requests, and information necessary to fulfill your order.
Pet Information: Your dog's name, photographs, and other details you voluntarily provide for custom treats or commissioned portraits.
Payment Information: Payment information processed securely through our website's payment service providers.
Website Usage Information: IP address, browser type, device information, pages visited, and other information collected through cookies and website analytics.
Communications: Messages, inquiries, reviews, feedback, and other information you choose to share with us.

How Do We Collect Information?

We collect information when you:

Place an order through our website.
Submit a custom product request or provide photographs for a pet portrait.
Contact us through email, website forms, or other communication channels.
Subscribe to marketing communications, if offered.
Browse our website, where certain information may be collected automatically through cookies and similar technologies.

Why Do We Collect Personal Information?

We use the information collected to:

Process, personalize, and fulfill orders.
Create custom dog treats and hand-painted pet portraits.
Communicate about orders, shipping, and customer service inquiries.
Provide customer support and resolve issues.
Improve our website, products, and customer experience.
Send promotional communications where permitted by law and your communication preferences.
Maintain business records and comply with applicable legal obligations.

How Do We Store and Protect Your Information?

Our website is hosted through Wix.com, which provides the online platform used to operate our store and process customer orders.

Information submitted through our website may be stored and processed using Wix and its authorized service providers.

Payments are processed through supported payment providers using applicable security measures. Barkcuterie by Brynna does not independently store complete credit card numbers.

While we take reasonable steps to protect personal information, no method of electronic storage or transmission can be guaranteed completely secure.

Do We Share Your Information?

We do not sell customer personal information in exchange for money.

We may share information with service providers when necessary to operate our business, including:

Website hosting and e-commerce providers.
Payment processors.
Shipping and delivery companies.
Website analytics and marketing service providers, where applicable.
Professional advisers or authorities when required by law.

These providers may process information as necessary to perform their services.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Some cookies may be placed by Wix or third-party services integrated with our website.

You can manage certain cookie preferences through your browser settings and any cookie controls available on our website.

How Do We Communicate With You?

We may contact you by email, telephone, or other contact methods you provide regarding:

Order confirmations and shipping updates.
Questions about custom designs or portrait commissions.
Customer service inquiries.
Important changes to our services or policies.
Promotional announcements, when permitted.

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages or by contacting us directly.

How Long Do We Keep Your Information?

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain required business records, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices & Rights

Depending on where you live, you may have certain rights regarding your personal information, including requesting access, correction, or deletion.

To submit a privacy-related request, please contact us using the information below.

We will review and respond to requests in accordance with applicable law. Certain information may need to be retained for legal, tax, or legitimate business purposes.

Children's Privacy

Our website is intended for adults purchasing products and services. We do not knowingly collect personal information directly from children under the age of 13.

If you believe a child has provided personal information through our website, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable laws.

Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or would like to submit a request regarding your personal information, please contact:

Barkcuterie by Brynna

Email: brynna@barkcuteriebybrynna.com

Website: www.barkcuteriebybrynna.com