Shipping and Returns
Shipping & Returns Policy
Shipping Locations
Barkcuterie by Brynna ships throughout the contiguous United States (all 48 states). We do not currently ship to Alaska, Hawaii, or U.S. territories.
Processing & Shipping Times
All Barkcuterie products are thoughtfully handcrafted, and processing times vary depending on the item ordered.
Original Barkcuterie Charcuterie Boards: Typically ship within 7–10 business days after your order is placed.
Custom Pawty Boards: We recommend ordering 3–4 weeks before your celebration to allow sufficient time for design, production, and shipping.
Custom Mini Pet Portraits: Please allow up to 30 business days for your original hand-painted portrait to be completed before shipping.
Preorders & Limited Releases: Processing and shipping dates will be provided in the individual product listing.
Business days are Monday through Friday, excluding holidays. Our business hours are Monday–Friday, 9 AM–5 PM Pacific Time.
Shipping transit times are additional to production and processing times. Delivery dates are not guaranteed.
Rush Orders
Custom Pawty Boards needed in less than two weeks are considered rush orders and are subject to availability. A rush fee of up to $15 may apply depending on the turnaround time and design complexity.
Please contact us before placing a rush order so we can confirm availability and any applicable fees.
Shipping Rates
Shipping costs are calculated and displayed during checkout before your purchase is completed. You will have an opportunity to review the shipping charges and your order total before submitting payment.
Order Tracking
When tracking information is provided by the shipping carrier, it will be included with your shipping confirmation or order update.
Some shipping services may not include tracking information.
Returns, Refunds & Exchanges
Because our dog treats are food products and many of our items are handmade or personalized, we generally do not accept returns or exchanges for change of mind, incorrect selections, or unwanted items.
However, if your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.
Damaged, Defective or Incorrect Orders
If there is an issue with your order, please email brynna@barkcuteriebybrynna.com as soon
